FAQs
Consult the most frequent questions asked by our customers and visitors: 1- Can I purchase from the MANGO virtual store from anywhere in the world? 2- How can I pay for my purchases in the virtual store? 3- How much does delivery cost? 4- What it is the delivery time? 5- Is it safe to purchase on the Internet? 6- Can I exchange or return articles purchased at Mangoshop? 7- ¿Can I purchase garments which do not appear in Mangoshop? 8- How can I contact Customer Services?
1- Can I purchase from the MANGO virtual store from anywhere in the world? Mangoshop offers you the possibility of making your purchases from any country, as long as the delivery address is within a country belonging to the EU: Austria, Belgium, Bulgaria, Cyprus (southern area), the Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Holland, Hungary, Ireland, Italy (except San Marino, Libigno, Campione and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom, as well as in Andorra, Canada, Japan, Liechtenstein, Monaco, Norway, Switzerland, the Canary Islands, Ceuta, Melilla and the Channel Islands. 2- How can I pay for my purchases in the virtual store? You can pay for your on-line purchases by Visa, Visa Electron, MasterCard and American Express, by MANGO card Spain or by bank transfer (customers in Germany, France, Spain an UK only). (See Payment Methods ) 3. How much does delivery cost? Postage expenses are calculated according to the delivery country, the items acquired and the packaging used for dispatch. The exact transport cost is detailed on the page that summarizes the purchase before the order is confirmed. (See Dispatch). 4- What it is the delivery time? Delivery of purchases made in Mangoshop is carried out by international courier. Approximate delivery time is between 2 and 5 working days. This deadline may be delayed in countries with customs administration. (See Dispatch ) 5- Is it safe to purchase on the Internet? At MANGO we are conscious of the importance of security on the Internet. For this reason, MANGO guarantees you total security for any purchases you make in the virtual store. MANGO-On Line uses the secure payment systems of leading financial entities in electronic commerce. This way, confidential payment details are transmitted directly and in an encrypted manner (SSL) to the financial entity. (See Payment Methods ) 6- Can I exchange or return articles purchased at Mangoshop? You can exchange articles for another size and/or colour, or ask for a refund in any MANGO store within the European Union. It is also possible to exchange or return goods by sending the article by post to our Central Offices in Barcelona (the address can be found on the back of the Refund Form). As an exception, refunds and/or exchanges cannot be carried out in stores in the Canary Islands, Ceuta, the Channel Islands, Bulgaria, Estonia, Greece, Italy, Latvia, Lithuania, Melilla, Poland, Romania or Slovakia, or in the stores at Madrid-Barajas Airport or in the department stores House of Fraser (United Kingdom) and Printemps (France). For Canada and Japan, return can be done in person in any Mango store in these countries or sent by post (only for refunds) to an address in the same country. (See Refunds and Exchanges ) 7- Can I purchase garments which do not appear in Mangoshop? If the garment, size or colour you are looking for is not available in the virtual store, you could try to obtain it in your normal establishment. However, bear in mind that the selection of garments that appears in the virtual store is renewed periodically during the course of each season. 8- How can I contact Customer Services? If you are unable to obtain a response to your question, send an e-mail to Customer Services. If you would rather contact us by phone, you can call to one of the following telephone numbers, depending on the country you are in: From France: 0811 600 009 (local call) You can reach us on weekdays Monday to Thursday 9.30 a.m. to 6.00 p.m. and from 9.30 a.m. to 2.00 p.m. on Friday (Spanish local time). You can talk to us either in English, French or Spanish
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